Who we are

At Cimorge Wellness, your privacy and confidentiality are of the utmost importance. This policy explains how your personal information is collected, used, and protected when you engage with this website and related services.

Information We Collect

  • Name and contact details (email, phone number)
  • Appointment and booking information (via Calendly or similar platforms)
  • Payment information (processed securely via third-party providers such as Stripe)
  • Health and personal information shared in the course of therapy (sensitive data)
  • Website usage data (cookies, analytics)

How Your Information Is Used

Your information is used to:

  • Schedule and manage appointments
  • Provide therapeutic services
  • Communicate with you regarding your care
  • Process payments
  • Maintain appropriate clinical records
  • Comply with legal and professional obligations

Legal Basis of Processing

Under the UK GDPR, we rely on: 

  • Consent (for initial contact and optional communications)
  • Contractual necessity (to provide therapy services)
  • Legitimate interests (practice management)
  • Provision of health care (for processing special category data)

Confidentiality

All personal and therapeutic information is treated as confidential.

Confidentiality may only be broken in the following circumstances:

  • Risk of serious harm to yourself or others
  • Safeguarding concerns (e.g., children or vulnerable adults)
  • Legal obligation (court order)

Where possible, this will be discussed with you first.

Data Storage and Security

  • Records are stored securely (digitally and/or physically)
  • Secure, password-protected systems are used
  • Access is limited to the practitioner only
  • Online sessions are conducted via secure platforms

Data Retention

Your data is retained only as long as necessary in accordance with professional and legal guidelines (typically several years after the end of therapy).

Third-Party Services

We may use secure third-party platforms, including:

  • Scheduling tools (e.g. Calendly)
  • Payment processors (e.g. Stripe)
  • Video platforms for online sessions (e.g. doxy.me)

These providers have their own privacy policies.

Your Rights

You have the right to:

  • Access your data
  • Request correction of inaccurate data
  • Request erasure (where appropriate)
  • Restrict or object to processing
  • Lodge a complaint with the Information Commissioner’s Office

Contact

If you have any questions about this policy or your data, please contact:

[Dr. Cindy M. George, Cimorge Wellness]
hello@cimorgewellness